Work Time: Monday-Friday 9am-5pm EST
-If you have any questions about products, payment or shipping, please feel free to email us at firstname.lastname@example.org
Questions before ordering
-If you have any pre-order questions, please email us at email@example.com and we will get back to you within 24 hours.
Questions after ordering
-If you have additional questions about your order, please check your order status first via "Order Inquiry" or send a message
via firstname.lastname@example.org and we will answer any questions you may have about your orders within 24 hours.
Tracking shipping status
-When the order status shows "Complete", the order has been shipped.
-You can find the tracking number by logging into My Account or at the bottom of the shipping email. Please use the following
links to obtain tracking information.
-(If the direct link to the tracking number does not work, please use the following tracking link)
Freight carrier tracking links.
USPS Tracking Links: https://www.usps.com
FedEx Tracking Links: https://www.fedex.com/en-us/home.html
DHL Tracking Link: https://www.dhl.com/cn-en/home.html
-If you cannot find the tracking number or are unable to track your order, please contact us. We are happy to assist you.