Frequently Asked Questions

Orders
1) Do you offer free samples for bulk orders?
Yes, we do offer free samples to schools, churches and organizations to get a feel for our high quality products before ordering in bulk. Please contact the sales team via sales@cagraduation.com Sample shipping charges may apply.

2) How do I place an order?
We strongly recommend that you place your order online for fast processing. However, we also accept orders via email and phone. You can also send us an email with your order information and then our sales team will respond within 24 hours. You can also place your order over the phone and our customer service will help you every step of the way to complete your order.

3) How do I track the status of my order?
1. Click the "Track order" button at the top of the homepage. Enter your email and order ID to view tracking information
2. You can register an account during checkout. You can then access the account to track the status of your order very easily. If you do not want to sign up for an account, you can also view the emails we send you automatically, such as order confirmation emails, shipment emails, etc.

4) What is your return policy?
We usually accept order returns within 30 days of your receipt of the goods. For more information, please check the return policy page

5) Do you offer discounts for bulk orders?
Yes, we do offer quantity pricing for bulk orders, please check the detailed product pages for quantity pricing. In addition to this, we also offer discounts of 7%-30% on seasonal order quantities, please check our ads on the website or sign up for the coupon newsletter.

Payment
1) What payment options do you accept?
Online payment option 1: Credit and debit cards (VISA/Mastercard/Discovery)
Online payment option 2: PayPal (VISA/Mastercard/Discovery American Express)
Offline payment option: If you are unable to pay via the two online payment options above, you can still place your order via the offline payment option. Our sales team will contact you as soon as possible to obtain the pending order. Or, if you would like to pay by check, PO, bank transfer, Western Union, please also select the offline payment option and sales can provide you with an alternative payment method. If you choose to pay offline, please send us an email.

2) What if my credit card doesn't go through?
The main reason is a billing mailing address mismatch, which means that the address you fill in does not match the records of the credit card company that addresses it. Since most credit cards only check the zip code, please correct the zip code and try again. If it does not go through, please check the details and correct the address. If it still doesn't work, you can still try another payment method PayPal or place an order via offline payment and our sales team will contact you as soon as possible to get the pending order.

3) Do you accept purchase orders?
Yes, we do accept orders from schools or organizations. However, we may require payment prior to shipping. Please select the offline payment method and send your order to sales@cagraduation.com and our sales team will contact you within 24 hours.

4) Do you accept checks or money orders?
Yes, we do. Please select an offline payment method when placing your order and our sales team will contact you for check payment instructions.

5) Do you accept partial payments, such as large deposits?
Yes, but only for large custom orders over $6,000.
6) When I check my account, the money has been charged twice or more. What should I do now?
If you were charged twice for an order, or paid extra for the amount shown on the order, please contact us. We will check our account and once confirmed, we will issue a refund via Paypal within 2 to 3 days.

Shipping
1) How long will my order take?
Estimated delivery time = processing time + shipment time
Processing time: 1-3 business days for stock items. Processing time for custom products is 7-15 business days. (Some custom products may require expedited processing time, please see the product page for details and additional charges)
Shipping time: (varies with processing time)
Available shipping methods are as follows.
-Postal Service (7-10 business days)
-Conventional shipping (5-7 business days)
-FedEx economy shipping (4-5 business days)
-FedEx or DHL emergency shipping (1-3 business days)
Postal service is only available for small orders weighing up to 5 pounds.
Shipping options and times vary by country/region. You can check shipping times by placing a mock order on our website. Please remember that shipping times are in addition to processing times. You will need to add the processing time and shipping time together to get a time estimate for your order. To check more shipping details, please click here.
2) How do I track my order shipments?
If you registered for an account when you placed your order
1.Log into your account (the "My Account" access link is located in the black bar above the web URL: https://www.cagraduation.com/account/login)
2. In the Dashboard, find your order and check the status of your order. If it says "Complete", the order has been shipped.
3. Click on "View Order" to go to the order information page where you will see "Track your item", click on it and you will get the tracking number and shipping company.
4. If the tracking information is not shown on the tracking page, you can get the tracking information on the tracking page or on the carrier's website.

If you did not register an account when you placed your order
1. Check the email you used for your order, search for CA Graduation email
2. If the order has been shipped, you will receive an email with the subject line "CA Graduation: Order #xxxxx for shipment #xxxx".
3. The tracking number and carrier information is located at the bottom of the email
4. Please visit the carrier's website for tracking

Freight carrier tracking links.
USPS Tracking Links: https://tools.usps.com/go/TrackConfirmAction_input
FedEx Tracking Links: https://www.fedex.com/en-us/home.html
DHL Tracking Link: https://www.dhl.com/cn-en/home/tracking.html?locale=true
DHL eCommerce Tracking Link:https://ecommerceportal.dhl.com/track/

3) Do you ship internationally?
Yes, we ship products worldwide. We ship products worldwide by post service or Fedex, DHL or UPS.
4) What is the cost of shipping?
Shipping costs depend on the shipping method you choose and the number of orders you place. You can check the shipping costs by placing a mock order on our website, or if you need to place a large order, you can also contact our sales team for a quote.